Returns

If the wrong item has been sent to you, Fabbrica will refund your shipping charges of the wrong item and send the correct original order free.  

Most vintage and/or pre-worned items have been previously owned and used and is often part of a piece’s charm.  We have incredibly high standards of quality and meticulously inspect every piece for flaws. 

Condition status is openly outlined in product description.  Please ask questions if you have any concerns. We are happy to provide further details, including photographs, by email to clarify any condition and size questions you have.

Please note there is no returns, exchanges or cancellations on Sale Items.

We will do our very best to resolve any issue that may arise and want your satisfaction with all purchases from us.

Should you have an unexpected problem. please request a return authorisation by contacting us/emailing at fabbrica.frou.frou@gmail.com.  The merchandise must be packaged as delivered with the original order, enclosed parcel documentation and postmarked within 2 days of delivery.

Refunds are processed within 5 business days after we receive the returned merchandise.  Depending on your bank, refunds may take several days to appear on your statement.  We will refund the credit card or bank account used for the original transaction of  merchandise’s purchase price, excluding the shipping cost.