Privacy Policy

Last updated: 4/11/25

Welcome to Fabbrica (“we,” “us,” “our”).
We value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.fabbrica.com.au or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Fabbrica
Website: www.fabbrica.com.au
Email: fabbrica.frou.frou@gmail.com

We are an Australian-based business curating vintage fashion and crafted objects.
For the purposes of privacy law, we are the “data controller” responsible for your personal information.

2. What Information We Collect

We collect personal information that you provide directly to us or that is automatically collected when you use our website, such as:

  • Contact details: name, email address, phone number, billing and shipping address.

  • Order and payment information: details of products purchased and transaction information (payment details are processed securely by third-party providers).

  • Account information: if you register or create an account with us.

  • Communications: messages, emails, or feedback you send us.

  • Website usage data: including IP address, browser type, device information, and browsing activity (via cookies and analytics).

We collect only the information necessary to fulfil your orders, communicate with you, and improve your experience.

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Communicate with you about orders, returns, or customer service requests.

  • Send marketing emails or updates (only if you have opted in).

  • Improve our website, products, and services.

  • Comply with our legal, accounting, and tax obligations.

We will not use your personal information for purposes other than those stated without your consent.

4. Disclosure of Information

We do not sell your personal information.
We may share your data only with trusted third parties who assist in operating our business, such as:

  • Payment processors (e.g., PayPal, Stripe)

  • Shipping and logistics providers (e.g., Australia Post, DHL)

  • IT, hosting, and analytics providers

  • Marketing or email service providers (if you subscribe)

These third parties are only given the information necessary to perform their services and are required to protect it.

We may also disclose your information if required by law or to protect our legal rights.

5. Storage and Security

Your personal information is stored securely in Australia and/or by trusted third-party service providers located overseas (for example, in the USA or EU).
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

All payment transactions are processed through secure, encrypted systems — we do not store your full payment details.

6. Overseas Disclosure

Some of our service providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure those providers comply with privacy standards comparable to the Australian Privacy Principles.

7. Cookies and Analytics

Our website uses cookies and analytics tools to improve your browsing experience and analyse site traffic.
Cookies do not contain personal information, but they may identify your browser or device.

You can adjust your browser settings to refuse cookies or delete them at any time, although some features of our site may not function properly without them.

8. Marketing Communications

You can choose to receive updates, promotions, or newsletters from us.
You may opt out at any time by clicking “unsubscribe” in any marketing email or by contacting us directly.

9. Access, Correction & Your Rights

Under the Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you.

  • Request correction if your information is inaccurate or outdated.

  • Withdraw consent for marketing communications.

To exercise these rights, please contact us at fabbrica.frou.frou@gmail.com.
We may require proof of identity before releasing or changing information.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal and tax record-keeping obligations.

11. Links to Other Websites

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Updates will be published on this page with the revised “Last updated” date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Fabbrica
Email: fabbrica.frou.frou@gmail.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au